Privacy Policy

Introduction

Ash-moose is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By using our website, you consent to the data practices described in this policy. We encourage you to review this document periodically to stay informed about how we protect your information.

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Information you voluntarily provide when filling out forms, such as your name, email address, company name, and details about your energy requirements.
• Automatically Collected Data: Information collected automatically when you access our website, including your IP address, browser type, operating system, access times, and pages viewed.
• Cookies and Tracking Technologies: Data collected through cookies and similar technologies as described in our Cookie Policy.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Process and manage service agreements
• Communicate with you about our services, updates, and promotional materials
• Improve our website and service offerings
• Analyse usage patterns and trends
• Comply with legal obligations

Disclosure of Your Information

We may share your information in the following circumstances:

• Service Providers: Third parties that perform services on our behalf, such as hosting, data analysis, and customer service.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets.
• Legal Requirements: When required by law or to protect our rights and the safety of others.
• With Your Consent: For any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.

Your Rights

Under Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Object to processing of your personal information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website following any changes constitutes acceptance of those changes.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Ash-moose
Level 12, 88 Walker Street
North Sydney NSW 2060
Australia
Email: [email protected]